General Information
As SolidWorks Store, we prioritize customer satisfaction. If you are not satisfied with the products you have purchased, you can request a refund under certain conditions.
30-Day Unconditional Refund Guarantee
We offer a 30-day unconditional refund guarantee for all our products. We process your refund without asking any questions.
Refund Conditions
Time Limit
You must submit your refund request within 30 days from the purchase date.
Requirements
A valid invoice and the product must be in its original condition for refund.
Non-Refundable Situations
Used licenses, downloaded files, and custom orders cannot be refunded.
Refund Process
Refund Request
Submit your refund request via email or customer service.
Evaluation
We evaluate your request within 24 hours and get back to you.
Approval
After your refund request is approved, the refund process begins.
Refund
The refund is processed to your account within 3-5 business days.
Special Cases
Software Products
Software products can be refunded provided that the license has not been used.
Downloaded Files
Refund requests for downloaded files are not accepted except in special cases.
License Activation
Refunds for activated licenses are processed in coordination with technical support.
Contact
Response Time
We respond to all your requests within 24 hours.