Frequently Asked Questions

Answers to the most frequently asked questions are here

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General Questions

What is SolidWorks Store?

SolidWorks Store is a platform that provides professional add-ins, software licenses and technical support services for SolidWorks users. You can find various products that accelerate your design process and increase your efficiency.

How do products work?

Products you purchase are automatically added to your account. Download links are sent and you can access them from the "My Orders" page.

Account Questions

How can I create an account?

You can create a free account with your email address by clicking the "Sign Up" button on the homepage. The registration process takes only a few minutes.

I forgot my password, what should I do?

You can send a password reset link to your email address by clicking the "Forgot Password" link on the login page.

How can I delete my account?

You need to contact our support team for account deletion. You can also delete it from your profile page. Email: support@solidworks-store.com

Order Questions

How does the order process work?

1. Select the product and add it to cart<br>2. Enter your payment information<br>3. Confirm your order<br>4. Get your instant download links

How can I track my order?

You can view all your orders and access download links from the "My Orders" page.

Payment Questions

What payment methods do you accept?

We accept credit card (Visa, Mastercard, American Express), debit card and PayPal payment methods.

Is payment secure?

Yes, all payments are protected with SSL encryption and secure payment systems are used. Your card information is not stored.

Can I get an invoice?

Yes, an invoice is sent by email after purchase. Contact our support team for corporate invoices.

Couldn't Find Your Question?

Our expert team will be happy to help you.